Technical Implementation Manager

November 28

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Aiwyn

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artificial intelligence • accounts receivable • accounting firms • billing • collections

11 - 50 employees

💸 Finance

💳 Fintech

☁️ SaaS

Description

• Who is Aiwyn and what do we do? • Aiwyn is the fastest-growing software company serving the accounting profession. Founded in 2020, we now work with 100+ of the largest CPA firms in the world. Our “Job to be done”: speed up cash flow, save Partner time, & deliver best-in-class client experiences. We do this by automating day-to-day firm operations with our Practice Automation solutions. Aiwyn is led by serial entrepreneurs with multiple exits and funded by a Top 10 fintech VC. • What will you do in this role? • At Aiwyn, our Implementation team is pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Go-To-Market (GTM) organization working to deliver a nonpareil experience to our customers and vendors as we work to 1) identify a firm’s needs, 2) establish integrations, and 3) create accurate automation against the customer’s criteria. • In this role, you will primarily be working with representatives from our customer firms to deliver different types of automation and robotic process automation (RPA) projects, acting as the primary lead for interfacing with customers throughout the implementation. We will rely on this person not only for execution but also for planning, new process documentation, and existing process enhancement.

Requirements

• has 3 - 5 years of experience in technical implementation experience • is detail oriented and is able to work multiple (10+) concurrent projects at one time. • has a technical background and has a proven track record of documenting solutions. • is able to Project Manage (PM) and contribute to technical solution building. • excels at troubleshooting (connectivity, authentication, general access, etc) and working first-hand with customers to resolve the issues. • is a strong communicator who can provide high-level executive summaries and granular project plans. • is familiar with Virtual Machines (VMs), Virtual Desktop Infrastructures (VDIs), and Virtual Private Networks (VPNs). Common software used are: Citrix Workspace, Amazon Workspace, Azure Virtual Desktop, Microsoft Remote Desktop, OpenVPN, Azure VPN, Etc • is familiar with common security practices (multi-factor authentication, IP white-listing, firewall settings, etc). • is familiar with REST APIs. • has experience authenticating, testing, and documenting solutions that require APIs to move data. • is familiar with web app integrator tools (Zapier, Workato, etc).

Benefits

• Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls. • Remote, work-from-anywhere culture • Flexible PTO • World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support. • Stock options - every Full Time Employee has ownership in Aiwyn's future and success. • 401(k) matching