Technical Implementation Manager

November 27

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Second Front Systems

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Software as a Service • DevOps • DevSecOps • Platform as a Service • Defense Market

51 - 200 employees

☁️ SaaS

🏛️ Government

Description

• Second Front Systems (2F) is seeking a motivated Technical Implementation Manager (TIM) to support our team. • The Technical Implementation Manager will be responsible for ensuring successful deployment of applications to the GameWarden platform and providing a seamless onboarding experience. • This position requires U.S. citizenship due to government contract requirements.

Requirements

• Ability to adapt to a fast-paced, changing environment. • Experience in technical customer onboarding and effective communication with highly technical audiences. • Strong analytical and problem solving skills. • Excellent communication and interpersonal abilities. • Proficiency in implementation and refinement of current processes and procedures to include the use of customer relationship management (CRM) software, knowledge management systems, and help desk platforms. • Understanding of Cyber Security and cyber best practices. • Ability to manage tickets and customer documentation within platforms such as Confluence, Salesforce, Git.

Benefits

• Competitive Salary • 100% Healthcare, vision and dental coverage • 401(k) + 3% company contribution • Wellness perks (Fitness classes, mental health resources) • Equity incentive plan • Tech + office supplies stipend • Annual professional development stipend • Flexible paid time off + federal holidays off • Parental leave • Work from anywhere • Referral Bonus