Commercial Property Claims Adjuster

November 12

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Alacrity Solutions

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Claims management • catastrophe response • third party administration • temporary housing • managed repair

501 - 1000

Description

• The Inside Commercial Property Claims Adjuster manages the entire life cycle of assigned commercial claims acting as the subject matter expert and point of contact. • This position demonstrates complete ownership of each stage and follow up until resolution is reached on each claim. • Handle complex/large loss commercial property claims. • Estimate and/or determine coverage based on policy and carrier guidelines. • Manage efficient cycle times and quality of claims handling. • Mobilize additional resources for claim investigation. • Coordinate loss investigations on all assigned claims. • Verify facts and determine coverage by evaluating policy provisions, endorsements, etc. • Maintain detailed documentation and follow up on each file. • Exercise objective judgment and critical decision making to resolve issues. • Initiate and respond to correspondence in a friendly and timely manner. • Develop positive relationships with customers, contractor, PAs, Attorneys, and Engineers. • Serve as subject matter expert to ensure knowledge sharing when needed. • Examine documents for completeness, accuracy and conformance to carrier guidelines and polices. • When needed, make revisions and/or collaborate on files. • Always follow contract, property, and insurance laws. • Note and follow up on discrepancies in files. • Communicate the status of claims to the management and leadership. • Create and provide necessary claim documentation. • Perform proper claim escalation procedures to management. • Attend and participate in training, team meetings and projects as needed. • Knowledge share and assist peers when needed. • Execute excellent customer service. • Represent the company with a high level of professionalism. • Other duties as assigned.

Requirements

• Minimum 3 years’ experience in commercial/large loss claim handling, estimating, and policy interpretation. • Texas licenses require 9+ additional current licenses. • Experience with Xactimate and collaboration required. • Experience in estimating property claims over the phone is a plus. • Previous agricultural experience a plus. • Previous staff adjusting experience a plus. • Proficient computer skills. • Strong relationship building skills and ability to work well with others. • High level of time management skills. • Excellent attention to detail. • Self-motivated critical thinker who can work independently to solve problems. • Ability to multitask and quickly adapt to changing/conflicting priorities. • Strong written and verbal communication skills.

Benefits

• Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program • HSA Bank with selection of High Deductible Health Plan • 401K plan options • Paid Time Off Accruals • Paid Holidays