Operations Coordinator
November 3
Description
• The Operations Community’s core responsibilities is to deliver at scale our insurance and health services: we build our platform and operational capabilities and run our processes to guarantee delight and efficiency • As we anchor our Insurance position, diversify our offering with health and well-being related services in 4 different countries (France, Belgium, Spain and Canada), our operations are increasingly complex and our challenges ahead have never been as exciting! • We want team members to deliver excellence to our companies and members and be ready to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare services.
Requirements
• Operated processes and services especially for companies during the scale up stage or in industrial/logistic industries • Worked in Support functions (Customer Support, People Operations etc) • Had a Customer facing Commercial experience, e.g. account manager or Customer Success Communications, such as Social Media, Internal/ External Communications • Handled event coordination • Passionate about delivering & optimizing top notch operations: not scared to get your hands dirty to get into technical processes, making them clear and delightful for our operators and members • A keen problem-solver and challenger with a dig deep mindset: what drives you is member and customer satisfaction ! • Highly organised with exceptional follow-up skills, with strong attention to details • Strong and structured in written and verbal communication in English as well as in French and/or Dutch (level C1 and above), with a high empathy • Able to work and learn independently in a fast-paced environment • Adaptable: you show flexibility and a strong ability to adapt to variable situations • It’s even better if you have: experience in the insurance or the healthcare industry • Some analytics skills, to be able to dive into our data
Benefits
• Fair rewards. Generous equity packages complement your base salary, for permanent contracts only. • Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. • All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. • Flexible vacation policy and flexible working hours. Organize your time as you wish. • Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only. • Transport. Country-specific commuter benefits. • Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. • Parental leave. Extended parental leave for all new parents, for permanent contracts only.
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