Aledade, Inc.
Accountable Care Organizations (ACOs) • Health Information Technology • Data Analytics • Physician Collaborations
Integration Practice Support Director
5 days ago
Aledade, Inc.
Accountable Care Organizations (ACOs) • Health Information Technology • Data Analytics • Physician Collaborations
Description
• Aledade is seeking a Integration-Practice Support Director (Application Support) to lead a high performing Application Support team. • The role oversees all aspects of the operations aimed at delivering best in class customer support for Aledade's population health software. • The ideal candidate will be comfortable working remotely/work from home within the US or be based from Bethesda, MD office.
Requirements
• 12+ years of relevant experience • 8+ years experience in leading and managing a technical support team • Strong understanding of application support best practices and industry standards • Experience using Zendesk, Salesforce, and JIRA • Experience with Nextgen Connect/Mirth engine and various connectivity methods, such as VPN, SFTP, XDS.b, XDM • Familiarity debugging healthcare transactions: HL7, 837, CCDA
Benefits
• Salary Range: $160,000-$175,000 base + bonus + equity • Compensation for the role depends on factors like qualifications, skills, competencies, and experience.
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