Customer Success Manager

November 5

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Emergency Communication • Mass Communication • Communication Software • EMNS • Business Continuity

201 - 500

Description

• Develop and maintain strong relationships with customers to understand their goals and challenges • Lead and manage the onboarding process for new customers, ensuring smooth implementation of our product from start to finish • Provide product training and documentation to new users to ensure successful adoption • Conduct regular check-ins, business reviews, and provide strategic advice on best practices to maximize customer success. • Work closely with the product and engineering teams to provide feedback and influence product development based on customer insights • Support sales initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities • Conduct effective Quarterly Business Reviews to highlight the customer’s realized value and communicate recommendations and new features • Diligently manage Gainsight and Salesforce data to effectively manage your book of business

Requirements

• 3+ years’ experience as a Customer Success Manager or Implementation Manager • Desire to work with demanding, multi-national customers • Outstanding verbal and written communication skills • Strong listening skills with the ability to work with a variety of customer profiles • Strong project management and organizational skills with the ability to manage multiple customer accounts simultaneously • Strong analytical, negotiation, and creative problem-solving skills • Salesforce & MS Excel required, Gainsight is a plus • The Customer Success Manager will be based in Ireland

Benefits

• Competitive Base Salary + Company-Wide Bonus program • Generous and flexible time and parental leave policies • Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees! • 401K with a generous company match • Amazing rewards and incentives – we love celebrating each other! • Commitment to community service with opportunities to give back • A Best Places to Work company 8 years in a row and numerous other national awards • Ongoing career development opportunities with our Learning & Development team