HRFS Senior Analyst

September 17

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Alight Solutions

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Business Consulting and Services • Human Resources Services

10,000+

Description

• Senior Analyst is responsible for day to day productivity across assigned clients • Ensure timely execution of ongoing client deliverables • Develop solutions to complex problems across assigned clients • Serve as primary operations escalation point • Coach junior colleagues, contractors and vendors as appropriate • Act as subject matter expert and execute assigned deliverables for clients • Monitor workload across aligned operations • Actively monitor operational health • Provide case management oversight • Create, manage and execute recovery plans • Conduct risk-based auditing • Ensure evidence is provided/documented for SOC Control tasks • Drive overall quality control • Support Operations Service Manager, Client Service Manager and/or Delivery Executive in consultative conversations • Coordinate testing and develop complex reports • Partner with Client Service Manager to mitigate financial impacts of Errors and Omissions • Adhere to Operating System guidelines • Own initial client escalations • Communicate escalations to relevant parties.

Requirements

• Workday knowledge • Payroll knowledge a plus • Excellent written and verbal communication skills • Advanced Excel skills, AQT/other sequel reporting experience a plus • Experience working with virtual teams globally • Analytical and ability to problem solve • Excellent written and verbal communication skills

Benefits

• A variety of health coverage options • Wellbeing and support programs • Retirement • Vacation and sick leave • Maternity, paternity & adoption leave • Continuing education and training • A number of voluntary benefit options