Health Care Call Center Representative

September 15

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Description

• This position requires schedule flexibility to work an 8-hour shift with shifts starting at 11am and 12pm, working one day during the weekend. • As a Health Care Call Center Representative, you will work in a dynamic inbound contact center assisting callers by providing world class customer service. • Responds to inbound phone calls and processes customer inquiries/requests into the appropriate system or database. • Research, resolve, and respond to inquiries and problems of a more complex nature. • Provides facilities, doctors, and members with routine health care information on effective dates of coverage, claims history, deductible and coinsurance amounts, and medical benefits. • May be responsible for providing on-the-job training for newer associates. • Daily work includes call center activity, transaction processing/data entry, customer correspondence, and quality assurance.

Requirements

• High School Diploma or equivalent. • Flexibility to work evenings, weekends, and holidays required. • For Level II Reps: 1 year of high-volume call center required. • For Level III Reps: 1 year of healthcare call center experience and demonstrated knowledge of Medicare required. • Strong preference for experience working with Medicare, Medicaid, Affordable Act, Commercial, Small/Large Group and/or Pharmaceutical Benefits Management. • Intermediate computer proficiency, including keyboarding skills and the ability to navigate through multiple programs within a Windows based environment. • Experience using Teams, Excel, Outlook. • Knowledge of VPN, clearing cache, recycling modem/router. • High speed internet with ability for wired connection as needed. • Work space in your home to attend training and work without interruption.

Benefits

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans • 401k Matching Program, Professional Development Reimbursement • Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays • Medical, Dental, Vision, Employee Assistance Program, Parental Leave • Committed to Welcoming, Celebrating and Thriving on Diversity • Hands-On, Team-Customized Training, including SS&C University • Discounts on fitness clubs, travel and more!