Operations Manager - Care Concierge

3 days ago

Apply Now

Receive Emails with Similar Jobs

Allara

WebsiteLinkedInAll Job Openings

Allara is a company with an online application that requires JavaScript to function. The specifics of what their application does were not described in the provided text.

11 - 50 employees

💰 $10M Series A on 2023-10

📋 Description

• Allara is a telemedicine platform delivering expert, multidisciplinary healthcare for women with hormonal conditions, covered by many insurance plans. • Looking for an Operations Manager to lead the Care Concierge team, ensuring seamless support for patients and providers while driving operational efficiency at scale. • Lead, coach, and develop Supervisors and frontline teams to create a high-performance, patient-first culture. • Drive operational excellence by optimizing workforce management, workflows, and team performance. • Use data-driven decision-making to improve response times, retention, and overall efficiency. • Partner with leadership, quality teams, and supervisors to refine processes and deliver an exceptional patient experience. • Oversee onboarding, training, and performance management, ensuring continuous team development. • Identify areas for improvement, implement solutions, and support company growth at scale.

🎯 Requirements

• 3+ years of experience managing multi-layered teams in a call center, customer support, or telehealth setting. • Proven track record in team leadership, workflow optimization, and operational planning. • Data-driven mindset with experience analyzing KPIs (contact rates, resolution times, satisfaction scores) to drive improvement. • Strong communication and coaching skills, with a passion for team development. • Ability to manage competing priorities and thrive in a fast-growing, high-impact environment.

🏖️ Benefits

• Competitive salary and opportunities for career growth • 100% Remote Schedule • Unlimited PTO • 11 Company Holidays • Medical, Dental, Vision Benefits • Additional Wellness and Wellbeing Perks • Health Savings Account (HSA) • Flexible Spending Account (FSA) • Long and Short-Term Disability • 401k • Parental Leave • Family Planning Support Benefit • Professional Development • Company-issued laptop • Annual Employee Wellness Stipend • Annual Work-from-Home Stipend • Employee Learning & Development • Commuter Benefits (if applicable) • Annual Onsite (NYC) • A collaborative, mission-driven culture focused on improving patient care