Partner Operations Analyst

2 days ago

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Hotel Engine

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Hotel Engine is a powerful platform that simplifies business travel by allowing companies to easily book, manage, and save on travel needs. The platform offers access to over 750,000 hotels globally, enabling seamless reservations for various group sizes, from small teams to large corporate events. With features like centralized reporting, flexible payment options, and dedicated support, Hotel Engine aims to streamline the travel experience for both organizations and individual travelers, ensuring significant savings in time and money.

Hotels • Members Only • Business travel • Hotel Savings • SMB

501 - 1000 employees

Founded 2018

🛍️ eCommerce

🚗 Transport

🔥 Funding within the last year

💰 Series C on 2024-09

📋 Description

• As the Partner Operations Analyst your primary focus will be to optimize the systems and processes that power Engine's partnership ecosystem. • You will implement and administer critical partnership management tools while serving as the operational backbone that connects the Partnerships Team with key stakeholders across the business. • Through meticulous documentation, reporting, and analysis, you will enable data-driven decision-making and ensure smooth operational workflows that maximize partner value and drive revenue growth. • Your work will directly impact the efficiency and effectiveness of our partnership strategy, creating scalable processes that support Engine's continued expansion. • Support the implementation and administration of the partner relationship management (PRM) software. • Create detailed process documentation and maintain the internal knowledge base (Confluence), ensuring up-to-date partnership protocols and best practices. • Build and maintain comprehensive reports and dashboards in Salesforce, Looker, and/or other BI tools that provide actionable insights into partnership performance. • Conduct ad-hoc analysis using Salesforce, Looker, Excel, and/or other BI tools to identify trends, opportunities, and areas for improvement within the partnership ecosystem; make suggestions to improve business performance. • Support the Partner Management team in business development efforts by identifying potential partners, building and cleaning lead lists, and ensuring data integrity within our CRM systems. • Build and implement structured commission plans, and administer the quarterly commission cycle with precision and transparency. • Act as a liaison between the Partnerships Team and key stakeholders across the business to design, implement, and improve processes that enhance partner experience and internal efficiency. • Collaborate with the Finance Team in forecasting partnership KPIs and developing financial models that inform strategic business decisions. • Collaborate with the Accounting Team to ensure revenue share reporting and payments are accurate and timely, increasing transparency and trust with our partners.

🎯 Requirements

• 1-4+ years in a partner operations, sales operations, or revenue operations, ideally in a B2B or startup environment. Strong preference for prior partnerships experience. • Proficiency with data analysis and reporting tools (Salesforce, Looker, Excel) and the ability to translate data into actionable insights. • Comfort working cross-functionally in a fast-paced environment; able to adjust quickly to changing business needs. • Excellent verbal and written communication abilities; able to craft clear and concise process documentation for internal and external stakeholders. • Skilled in setting clear goals and timelines, with the ability to manage multiple competing priorities using tools like Trello, Asana, or Monday.com. • Strong interpersonal skills and empathy; able to cultivate and maintain trust-based relationships with internal and external stakeholders at all levels. • Familiarity with TravelTech or experience in a travel industry startup. • Proficiency with partner relationship management (PRM) tools • History of working successfully in remote or distributed teams.

🏖️ Benefits

• Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity. • Check out our full list at engine.com/culture. • Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.