Residential Support Representative

October 28

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Allegion

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Allegion specializes in security around the doorway and beyond: Everything from residential and commercial locks, door closers and exit devices, steel doors and frames, to access control and workforce productivity systems.

10,000+

💰 Post-IPO Debt on 2022-06

Description

• Provide positive customer experiences to help troubleshoot basic technical problems. • Primary support will be through phone calls, but could include email, instant messaging, or other communication methods. • Represent the organization with relationship building, and generating, updating, and/or creating service request tickets for all communications. • Develop a basic level of understanding of mechanical, keypad, and integrated Allegion consumer products and components. • Develop a working knowledge of all reference material such as product catalogs, manuals, instruction sheets/templates, and price books. • Participate in internal team chat forums. • Address all interactions and drive them to successful resolution or escalate as required. • Meet all service level agreements set by management. • Build trust through complete follow-through on customer commitments. • Support company values and mission to create a customer centric culture.

Requirements

• Minimum 3 years of customer service experience preferred. • Minimum 12 months of call center experience preferred. • Ability to work in a remote environment. • Ability to answer 40+ calls per day. • HS Diploma or GED required; Associates degree preferred. • Ability to type 35 wpm, corrected speed. • Knowledge of, and the ability to perform, basic computer skills. • Strong written and verbal communication skills. • Working knowledge of PC based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications. • Familiarity with and/or comfortable using smart device applications preferred. • Ability to multi-task, prioritize, and manage time efficiently. • Ability to identify recurring customer issues. • Ability to develop cross-functional, professional working relationships.

Benefits

• Health, dental and vision insurance coverage, helping you “be safe, be healthy”. • A commitment to your future with a 401K plan, offering a 6% company match and no vesting period. • Tuition Reimbursement. • Competitive paid time off. • Employee Discounts through Perks at Work. • Community involvement and opportunities to give back so you can “serve others, not yourself”. • Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching.