Customer Support Advocate

5 days ago

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TrackVia

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Business Process Management • Digital Process Automation • Mobile Development Platform • No-code • Low-code

51 - 200

Description

• Supporting TrackVia customers via phone, email, live chat and online community • Provide training and online product demos • Problem solve customer issues • Create advanced formulas • Help customers set up views, charts and dashboards • Provide product support • Provide basic “data model” recommendations • Create product customizations using TrackVia’s tools

Requirements

• Technology enthusiast • Analytical problem solving skills • Excellent written and verbal communications • Excel power user • Understand basic relational database concepts • Familiarity with web technologies (HTML/CSS/Javascript) • Professionalism • Bachelor Degree preferred, but not required

Benefits

• We cover 100% medical, dental, and vision benefits • Unlimited, flexible time-off policy • Competitive paid parental leave for all new parents after 6 months • Built in Colorado’s 2020 Best Small Companies to Work For • High degree of responsibility and impact • Opportunities to grow your professional and technical skillset and advance your career