Operations Program Manager

February 22

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Alma

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At Alma, we’re making it easier for consumers to access high-quality, affordable mental health care by supporting providers in building thriving private practices. We believe that when therapists have better resources, they’re able to provide better care to their clients. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Our consumer experience is designed to empower people in their search for mental health care, offering multiple pathways and individualized support, if and when someone needs it. We’ve raised $90.5M from incredible investors like Insight Partners, Tusk, Primary, Optum Ventures, and First Round and were named one of Fast Company’s Most Innovative Companies in Health in 2020.

therapy and mental health

51 - 200 employees

📋 Description

• We are looking for a mission-driven, highly motivated team member who shares our passion and vision to simplify access to high-quality, affordable mental health, and is excited by the entrepreneurial challenges of supporting the scale of an evolving operation. • As a Core Ops Program Manager within Command Center, you will be supporting over 200 team members on Operations, playing a pivotal role in driving operational excellence and cross-functional alignment. • You will own strategic programs that enhance our operational efficiencies, manage quality assurance initiatives, and serve as a key liaison between Core Operations and other departments. • You will partner closely with Operations Leadership, Business Intelligence, People & Culture team, and Product & Engineering to drive operational effectiveness and strategic alignment across the organization. • The ideal candidate is creative, has exceptional program management skills, thrives in a cross-functional environment, and can effectively translate strategic initiatives into actionable plans while maintaining strong attention to detail and quality standards.

🎯 Requirements

• You have 4-6 years of work experience in business operations, program management, or related fields - ideally in the healthcare, revenue cycle management, or fast-paced startup environments. • You have demonstrated success in managing complex, cross-functional programs and driving operational improvements at scale, with excellent leadership skills that enable you to influence and collaborate effectively across teams. • You have strong analytical skills with the ability to translate data into actionable insights and program recommendations. • You have experience building and managing quality assurance programs (or similar operational excellence initiatives) and a strong interest in workforce management and operational planning. • You have exceptional communication and stakeholder management skills, and can effectively communicate with both internal and external stakeholders. • You are relentlessly organized with meticulous attention to detail and exceptional project management skills. • You are passionate about mental health, our mission at Alma, and Diversity, Equity, and Inclusion (DE&I).

🏖️ Benefits

• We’re a remote-first company • Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans • 401K plan (ADP) • Monthly therapy and wellness stipends • Monthly co-working space membership stipend • Monthly work-from-home stipend • Financial wellness benefits through Northstar • Pet discount program through United Pet Care • Financial perks and rewards through BenefitHub • EAP access through Aetna • One-time home office stipend to set up your home office • Comprehensive parental leave plans • 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day • Flexible PTO