Customer Success Manager

Yesterday

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Alpaca

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Developer APIs for stocks and crypto trading, investing apps, and embedded fintech.

Finance • Trading • Fintech • Algorithm Trading • Investing

201 - 500

Description

• As a Customer Success Manager at Alpaca, you are the front line in our pursuit of enabling financial markets access for everyone on the planet. • You’ll work with our partners (customers) from launch through renewal, ensuring they have a positive experience leading to successful outcomes. • Reporting to the VP, Sales and Success, this role supports Alpaca’s B2B offerings -- you will help customers to launch trading apps and open financial services to everyone on the planet.

Requirements

• 4-6 years experience in a customer success role, managing customer relationships • US region hours • Understanding of and experience with key technology concepts, such as SaaS and APIs • Exposure to, or employment with, large and small companies • A dedicated interest in Alpaca's mission, to enable financial services access to everyone on the planet • Ability to work remotely and independently, and to self-manage time and obligations • Flexibility to jump in where/when needed to help drive Alpaca's growth • Desire to learn • Ability to manage customer relationships, across various sized companies

Benefits

• Competitive Salary & Stock Options • Benefits: Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care. Internationally, this includes a stipend value to offset medical costs. • New Hire Home-Office Setup: One-time USD $500 • Monthly Stipend: USD $150 per month via a Brex Card • Work with awesome hard working people, super smart and cool clients and innovative partners from around the world