Enterprise Account Manager
August 14
Description
• Client Relationship Management: Serve as the primary point of contact for AltScore’s largest enterprise clients, building and maintaining strong, long-term relationships at all levels of the client organization. • Contract Management: Oversee the management of 6 to 7 figure contracts, ensuring that all contractual obligations are met, and proactively addressing any issues that arise. • Understand Client Needs: Work closely with clients to understand their business goals, challenges, and needs. Ensure that AltScore’s solutions align with and support their strategic objectives. • Drive Product Adoption: Partner with clients to drive the adoption and utilization of AltScore’s products and services. Provide guidance and support to maximize the value clients derive from our solutions. • Identify Expansion Opportunities: Identify and pursue opportunities for upselling and cross-selling within your key accounts. Work with the Sales team to develop proposals and close new business within existing accounts. • Strategic Planning: Develop and execute account plans that outline key objectives, strategies, and actions to achieve client success and grow the relationship. • Performance Tracking: Monitor and report on the performance of key accounts, including usage, satisfaction, and financial metrics. Provide regular updates to the COO and other senior leaders. • Issue Resolution: Act as an escalation point for any issues or challenges that arise within your accounts. Collaborate with internal teams to resolve issues promptly and effectively. • Cross-Functional Collaboration: Work closely with the Product, Customer Success, and Technical teams to ensure that client feedback is incorporated into product development and that clients receive the highest level of service. • Market Insights: Stay informed about industry trends, client developments, and competitive offerings. Use this knowledge to provide insights and recommendations to clients and internal teams.
Requirements
• 5+ years of experience in account management, client success, or a related field, with a focus on managing large enterprise accounts. • Proven track record of managing 6 to 7 figure contracts and achieving growth targets within key accounts. • Dominates CRM & Customer Success tools like Hubspot, Salesforce, or Zendesk. • Strong understanding of SaaS business models and the ability to align solutions with client business objectives. • Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels. • Strategic thinker with strong problem-solving skills and the ability to navigate complex client organizations. • Experience in contract negotiation and management, with a keen eye for detail and a commitment to delivering value to clients. • Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment. • Bachelor’s degree in Business, Marketing, or a related field; MBA or other advanced degrees are a plus. • Bilingual in Spanish and English, with strong communication skills in both languages, is a plus.
Benefits
• Base Salary: $3,000 - $8,000 USD per month, depending on experience. • Performance Bonus: Up to 20% of base salary, tied to individual and company performance. • Employee stock ownership plan (ESOP) - Every single employee has an ESOP. At AltScore, we believe that every single member of the company should be considered a Partner from day 1. • Unlimited PTO (with an expectation of taking at least 3-4 weeks per year off) We know that building a start-up is a marathon, not a sprint, and we want everyone to have a healthy work-life balance. • Remote - At AltScore, we are a fully remote company and encourage employees to work from wherever they are most productive. However, in this role being able to visit clients on a weekly basis in Mexico is crucial.
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