Customer Service, Working Student
10 hours ago
Description
• Our fashion start-up is currently seeking a Working Student in Customer Service to join our team. • The successful candidate will play a key role in delivering exceptional customer experiences and driving improvements in our services and products. • Manage and respond to incoming email inquiries with speed, professionalism, and a customer-first mindset. • Gather, analyze, and share customer feedback to enhance our service quality and product offerings. • Collaborate with internal teams and external partners to ensure seamless customer support. • Take ownership of small projects to optimize workflows, automate processes, and increase operational efficiency. • Prepare concise reports on customer service KPIs and present actionable insights.
Requirements
• You are currently enrolled in a study program in fields such as Business, Communication, Languages, or other relevant disciplines • You ideally have prior experience in customer service or a related field • Exceptional communication skills, a strong service-oriented mindset, and flexibility • Fluency in German and English is essential • A structured and organized working style, ensuring efficient task management and prioritization • High attention to detail • Self-motivation and proactivity
Benefits
• Flexible working hours and the possibility to work remotely from Germany • A dynamic and growing company where you can implement your own ideas and projects • Regular feedback and mentoring • Exciting challenges and the opportunity to gain valuable practical experience in Operations processes • State-of-the-art technologies and tools to support your work • The opportunity for long-term collaboration, such as a permanent role after your studies
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