Case Manager

4 days ago

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Amgen

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Amgen is a global leader in biotechnology, focusing on the development and commercialization of innovative medicines made from living cells. The company aims to treat serious illnesses, often targeting diseases with limited therapeutic options. Amgen emphasizes scientific innovation and is committed to ethical research, patient safety, and environmental sustainability. It actively engages in clinical trials and is known for its contributions to the fields of cancer treatment and obesity management among others.

Biologics • Human therapeutics • Development of novel products

10,000+ employees

Founded 1980

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

💰 Post-IPO Debt on 2022-12

📋 Description

• Join an incredible team that’s redefining Amgen’s patient support programs. • In this vital role, you will be handling industry leading transformation of our overall patient support offerings. • This is a unique opportunity to work on a dynamic launch brand, gain portfolio product experience, and help build a new best-in-class patient support program. • The case manager assists in enabling access to progressive therapies that improve the health and well-being of individuals with treatable diseases. • You will interface closely with patients, HCP offices, and insurance companies to remove barriers and enable patients to begin therapy faster. • Of utmost importance are: (a) the need to engage empathetically with partners and stakeholders (b), attention to detail and the ability to ensure a high quality of data integrity when interacting with supporting technologies, and (c) a self-starting demeanor and desire to problem solve by leveraging lessons learned and best practices. • In depth training will be provided to arm you with the skills that will make you successful in this role.

🎯 Requirements

• Basic Qualifications: Master’s degree OR Bachelor’s degree and 2 years of Customer Service/Call Center experience OR Associate’s degree and 6 years of Customer Service/Call Center experience OR High school diploma / GED and 8 years of Customer Service/Call Center experience • Preferred Qualifications: Current Bone Health customer representative experience preferred • Proven experience working in a regulatory environment and experience with timely adverse event reporting • Proven experience working with both commercial and government payors • Experience with interacting with pharmacies to expedite a positive patient experience • Strong communication skills and a collaborative spirit to build relationships • Possess a strong “can do” attitude and demonstrated follow through and problem-solving skills • Attention to detail and ability to prioritize work • Able to remain agile with multiple plan designs and call types • General knowledge of accounting principles, pharmacy operations and medical claims. • Understanding of claims coding (ICD-9 and ICD-10) is preferred • Proven experience with MS Office products • Ability to identify trends or gaps with people, processes and/or systems • High School Diploma or GED required and at least two years of related experience (health care administration, medical coding and billing, customer service, direct benefits verification support, etc.)

🏖️ Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions • group medical, dental and vision coverage • life and disability insurance • flexible spending accounts • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan • Stock-based long-term incentives • Award-winning time-off plans • Flexible work models, including remote and hybrid work arrangements, where possible