Professional Services Manager

March 18

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Logo of System Automation Corporation

System Automation Corporation

System Automation Corporation is a company offering a SaaS, low-code application platform known as Evoke. This platform supports digital transformation through enterprise regulatory systems tailored for regulatory agencies and public sector needs. Evoke provides comprehensive licensing and regulation management as well as records management capabilities, aimed at modernizing operations and improving productivity for government agencies. Known for rapid deployment and high configurability, System Automation enhances the efficiency of regulatory operations, enabling secure cloud solutions for the public sector.

License Management • Regulatory Management Systems • Licensing • Enforcement • Compliance Systems

51 - 200 employees

Founded 1973

☁️ SaaS

🏛️ Government

📋 Compliance

📋 Description

• The Professional Services Manager is responsible for overseeing the successful delivery of implementation projects using the firm’s low-code application platform, Evoke™. • They will oversee the day-to-day management of the professional services team and must possess a proven track record of successfully delivering complex, full lifecycle software-as-a-service (SaaS) implementations. • This position will work closely with customers and provide leadership to the professional services team, consisting of Project Managers, Solution Consultants and Solution Developers to manage scope, risks, and ensure quality service delivery. • This person must be customer service focused with the ability to engage with business users and decision makers at all levels. • They need to lead and work well in teams, guide others in service delivery, and identify and resolve service delivery issues. • This role will have overall responsibility for the quality of the service that the professional services team delivers. • They also function in a business development capacity by identifying new opportunities to generate revenue and providing support to the sales team throughout the sales cycle.

🎯 Requirements

• Bachelor of Science in business administration, engineering, computer science or related fields of study, or equivalent years of experience • Master’s degree preferred (business administration, computer science, engineering, or related fields of study) • Over eight years of related experience managing delivery of COTS or low-code solutions to customers acting as a project, delivery, and/or program manager • Experience managing 10 or more employees • PMP certification preferred • Scrum certification preferred

🏖️ Benefits

• Competitive Wages and Career Advancement • Health and Welfare options include (medical, dental, and vision) • health savings accounts with company contributions • medical flexible spending • and dependent care. • 401(k) with company match • Continuing education program • Uncapped flexible time off • accrued sick and parental leave • Monthly virtual team activities • Stipend to outfit your home office • Profit Sharing Bonus

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