Service Desk Support Technician
September 16
Description
• Interact with Amherst employees over the phone, in person, or via video conferencing to resolve reported issues • Provide end-user, software, and hardware support • Identify, research, and resolve technical problems presented through Service Desk tickets • Document, track, and monitor the issue to ensure a timely resolution • Troubleshoot, triage, and resolve trouble tickets related to technical difficulties with hardware and software • Communicate plan, progress, and issues promptly • Actively contribute to ongoing process improvement
Requirements
• 2-3 years of customer support/Help Desk experience is required • Minimum 2 years experience supporting Microsoft environments, preferably in a help desk environment • Strong communication (written and verbal), interpersonal, and analytical skills • Ability and desire to provide excellent customer service to internal and external customers • Working knowledge of MS operating systems and applications • Working knowledge of IOS and Android • Ability to work independently and in a dynamic environment • A+ Certification (Required) • ITIL, N+, and HDI Certifications (Desired)
Benefits
• A competitive compensation package, annual bonus, 401k match • Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day • Employer-paid benefits (medical, dental, vision, health savings account) • Professional career development and reimbursement • Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave • Backup childcare offered through Bright Horizons
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