AMI Strategies
Managing your most expensive vendors with in-house tools is labor intensive and lets overspend slip through the cracks.
TEM • Expense Management • Invoice Management • IT Professional Services • IT Vendor Management
51 - 200 employees
Help Desk Specialist
February 14
AMI Strategies
Managing your most expensive vendors with in-house tools is labor intensive and lets overspend slip through the cracks.
TEM • Expense Management • Invoice Management • IT Professional Services • IT Vendor Management
51 - 200 employees
📋 Description
• The Help Desk Specialist will assist End Users with ordering, troubleshooting, and mobile phone setup. • Provides first contact and ordering assistance to customers placing orders for mobile devices. • Works through issues submitted via calls, emails, and ticket requests. • Guides End Users through order creation and ticket resolution. • Documents steps taken for ticket resolution. • Flexible work environment with core business hours. • Prolonged periods of sitting at a desk and working on a computer.
🎯 Requirements
• Proficient with MS Office products (Excel, Office and Word) • Attention to detail • Task and schedule driven. • Ability to work in a team • Communicate with technical and non-technical audiences. • Experience with iOS and Android cellular devices and support of iOS and Android device. • Ability to multi-task and switch between different communication channels quickly and efficiently. • Previous help desk/customer service experience.
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