Helpdesk Technician - Level II

March 7

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CyberSheath

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CyberSheath is a cybersecurity company that specializes in helping clients achieve compliance with the Department of Defense's Cybersecurity Maturity Model Certification (CMMC) and related NIST standards. With a long-standing track record, they assess, implement, and manage security measures to ensure their customers meet rigorous cybersecurity requirements. CyberSheath offers tailored managed services and innovative solutions, including their Federal Enclave, to facilitate rapid compliance for defense contractors.

Vulnerability Assessments • Incident Response • Regulatory Compliance Assessments • Damage Assessments • Compliance & Risk Mapping

51 - 200 employees

Founded 2012

🔒 Cybersecurity

📋 Compliance

💳 Fintech

💰 Private Equity Round on 2021-12

📋 Description

• CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). • We are excited to be expanding our staff due to our growth and are looking to add an additional Helpdesk Technician Level II to our team! • CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. • Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. • The Helpdesk Technician Level II provides day to day support for the implementation, troubleshooting, and maintenance of client IT systems, managing client IT system infrastructure and any process related to these systems. • Consistently providing both excellent customer service and astute technical support is imperative to success in this role.

🎯 Requirements

• Minimum 2+ years working for a Managed Service Provider (MSP) • Minimum of 5+ years’ experience working on an Information Technology Helpdesk using remote support tools • Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred) • Prior experience using Remote Monitoring and Management (RMM) tools (i.e. – Automate, Labtech, Continuum, NinjaOne, etc.) • Ability to provide exceptional customer service in all situations • Possess strong troubleshooting, problem-solving, and verbal/written communication skills • Experience with Microsoft Windows desktop and server operating systems • Experience with Microsoft Office 365 / Azure administration • Proficiency with Microsoft Server Active Directory / Group Policy • Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN) • Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc. • Knowledge of scripting and automation tools a plus • Demonstrated ability to work in a team environment • Must be authorized to work for any employer in the U.S