Senior Customer Success Architect

March 24

❄️ Minnesota – Remote

Although this job is listed in Minnesota, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Amplitude

WebsiteLinkedInAll Job Openings

Amplitude is a leading analytics and insights platform that provides businesses with a comprehensive understanding of the entire customer journey. With products like Product Analytics, Web Analytics, and Session Replay, Amplitude offers deep behavioral analytics and AI tools to help organizations visualize user sessions, optimize product experiences, and drive business growth. The platform is designed to unify customer data across teams, enabling improved data quality and governance through its Customer Data Platform. Amplitude is particularly focused on facilitating growth, active user engagement, and monetization for a range of industries including financial services, eCommerce, media, and healthcare.

Mobile Analytics • Big Data • Data Analysis • App Data Analysis • Product Analytics

501 - 1000 employees

Founded 2012

☁️ SaaS

🤝 B2B

📋 Description

• Join us as we deliver innovative and creative solutions to our customers. • We're looking for a Senior Customer Success Architect that will be based in the central region (CST) with experience providing guidance on data management and consultative support on customer taxonomy and tech stack. • Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward. • The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". • You are a solution- and execution-oriented individual with a dedication for getting things done.

🎯 Requirements

• At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts. • Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs). • Execution and customer service oriented skills, able to effectively prioritize and complete customer deliverables on-time and drive outcomes. • Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies. • Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company. • Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.

🏖️ Benefits

• Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,Vision on select plans • Flexible time off, ​p​aid holidays, and more • Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more • Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support • Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only) • Employee Stock Purchase Program​ (ESPP)​