Senior Customer Success Manager

March 21

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weavix

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weavix is a company that specializes in modernizing frontline workforce communications with its Walt Smart Radio System. This platform integrates advanced hardware and software, enabling seamless communication—voice, text, and multimedia—across various industrial environments including manufacturing, construction, and hospitality. Designed to enhance worker safety and operational efficiency, weavix empowers organizations to reduce risks while promoting collaboration and productivity among their teams.

51 - 200 employees

Founded 2019

💰 $23.6M Series B on 2023-11

📋 Description

• Support mid-sized customers by optimizing their weavix experience, driving adoption, and ensuring long-term retention. • Identifying at-risk accounts within our Top Tier customer segments and proactively implement retention strategies. • Collaborate with executive sponsors and product managers to develop save strategies and mitigate churn risk. • Analyze and document churn reasons and conduct post-mortem analyses to prevent future churn. • Identify and build relationships with key stakeholders, including executives and decision-makers. • Work closely with leadership teams to align weavix with strategic business goals. • Ensure customer relationships transition to a more strategic nature to support KPI achievement and business objectives. • Drive usage of advanced weavix functionalities, ensuring measurable impact. • Tailor solutions to fit complex workflows, ensuring deep adoption and seamless integration. • Conduct regular health checks to track feature usage, response times, and customer satisfaction trends. • Collaborate with the sales team to identify and support upsell and cross-sell opportunities within growth accounts. • Monitor and report on Tier 1 & 2 account health during quarterly portfolio reviews, identifying early signs of risk. • Conduct QBRs and strategic check-ins for assigned accounts to ensure adoption and identify long-term expansion opportunities.

🎯 Requirements

• 5+ years of Customer Success Management experience in B2B SaaS, preferably with mid-market or enterprise accounts. • Strong stakeholder management skills, with experience engaging executives and decision-makers. • Proven track record in reducing churn, driving adoption, and managing customer health metrics. • Experience in upselling and cross-selling within an existing customer base. • Data-driven approach to analyzing customer health trends and implementing proactive success strategies. • Excellent communication and presentation skills, with the ability to deliver compelling QBRs. • Experience with customer success tools (e.g., Gainsight, Vitally, Salesforce, or similar platforms).

🏖️ Benefits

• Competitive Compensation • Employee Equity Stock Program • Competitive Benefits Package that includes: • Medical, Dental, Vision, Life, and Disability Insurance • 401(k) Retirement Plan + Company Match • Flexible Spending & Health Savings Accounts • Paid Holidays • Flexible Time Off • Employee Assistance Program (EAP) • Other exciting company benefits