Client Success Team Lead

5 days ago

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🏆 Customer Success

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SpryPoint

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SpryPoint is a company that provides advanced software solutions aimed at improving operational efficiency and customer service for utility companies. Specializing in cloud-based platforms, SpryPoint's services include electric, water, gas, and broadband utility billing, mobile field service, asset management, customer engagement, and demand response. Their tools are designed to facilitate data-driven decision-making, enhance business intelligence analytics, and ensure regulatory compliance for clients in the utility sector. With an emphasis on security and performance, SpryPoint offers a seamless and efficient experience allowing utility providers to focus on their key operations, all while leveraging cutting-edge technology to stay current with industry advancements.

Mobile Field Service • Utilities • Work Orders • Asset Management • Customer Engagement

51 - 200 employees

☁️ SaaS

⚡ Energy

🤝 B2B

💰 Private Equity Round on 2023-03

📋 Description

• Simply put, SpryPoint provides Smart Solutions for Smart Utilities. • Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. • Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. • In February of 2023, SpryPoint received a strategic investment from Norwest. • We are currently seeking a Client Success Team Lead to join our growing team and help us exceed customer expectations.

🎯 Requirements

• 3 - 5 years of experience in the utility software industry • 3 - 5 years people management • Experience with CRM software (FreshDesk, Jira, Zendesk) • Previous experience in leading a team of 5+ people • Strong experience in relationship building • Previous experience with CIS, ERP, EAM software applications • Occasional travel to customer sites and user conferences across North America may be required.

🏖️ Benefits

• Remote-first and autonomous working environment with flexible working hours • Competitive compensation package • Macbook + $500 towards your home office setup • Health, dental, vision, and life insurance • Generous PTO, ½ day Summer Fridays, and flexible sick days • RRSP (Canada) and 401k (US) matching program • Professional development courses, $2,500 annual tuition assistance, and a book bounty program • Annual company events (SpryPalooza!) and team offsites