Twilio
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.
telecommunications • API • cloud communications • SaaS • telephony
5001 - 10000 employees
Senior Customer Success Manager
March 20
🌵 Arizona – Remote
⛰️ Colorado – Remote
+5 more states
💵 $115.1k - $159.7k / year
⏰ Full Time
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
Twilio
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.
telecommunications • API • cloud communications • SaaS • telephony
5001 - 10000 employees
📋 Description
• Join the team as our next Senior Customer Success Manager on Twilio’s Segment team. • Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. • We make it easy for companies to send their data wherever they want, whenever they want, with no fuss. • The CSM team ensures customers derive value from our platform, and ultimately renew and grow their relationships with us. • As a CSM, you will help companies solve their toughest data problems and drive customer satisfaction by developing tailored strategies that align with customer goals.
🎯 Requirements
• 5+ years managing enterprise level customers • 7+ years in customer-facing roles (CSM, account management, or consulting) • Proven experience working within or supporting Fortune 500 companies or similarly large organizations • Expert in strategic planning, bringing data-driven insights and best practices to optimize client success • Proven ability to build and sustain relationships with executive-level stakeholders, as well as business and technical contacts to help drive accountability within customer organizations • Intellectually curious; asks critical questions, and challenges ideas for better solutions • Develops and implements strategies to maximize revenue growth, retention and product adoption for the assigned portfolio, leveraging insights into client needs, market trends, and financial metrics • Excellent communication skills and presentation skills • Ability to distill technical concepts into easily understood insights for non-technical audiences • Strong collaboration and influence skills to align internal teams and external stakeholders • Thrives in dynamic environments, adept at creating structure and processes for high-impact customers • Focus on customer satisfaction and retention, with a track record of anticipating needs and delivering tailored solutions • Passionate about leveraging data and technology to drive business outcomes • Bonus: experience working in the realm of CDPs, ETL, ad- or martech
🏖️ Benefits
• healthcare insurance • 401(k) retirement account • paid sick time • paid personal time off • paid parental leave • competitive pay • generous time-off • ample parental and wellness leave • opportunity to support volunteering and donation efforts
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