Sprinklr
Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.
Social Media Management • Customer Experience Management • Enterprise Cloud Computing
Senior Customer Success Manager
Yesterday
Sprinklr
Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.
Social Media Management • Customer Experience Management • Enterprise Cloud Computing
📋 Description
• Manage customer relationships and expectations proactively • Cultivate relationships with key stakeholders across customer organizations • Build customer champions and advocates • Oversee customer adoption journey and ensure successful outcomes • Ensure customer awareness of Sprinklr’s product and roadmap • Co-develop customer outcomes plan with agreed KPIs • Conduct regular customer cadences and track health data • Implement repeatable playbooks for operational excellence • Drive customer self-service capabilities and reduce costs • Advocate for customers with Sprinklr’s Product and Partnerships Teams
🎯 Requirements
• Minimum of 6 years' experience in Customer Success, Technical Account management, Technology Consulting or Technology Solutions Development • Experience delivering large-scale transformational programs across Fortune 100 clients • Ability to analyze customer’s usage data, KPIs and health indicators • Demonstrated experience or knowledge of marketing automation technologies, digital transformation, AI solutions, and data management platforms • Strong program management experience overseeing large teams • Proven ability to explain complex technical concepts in business-friendly terms • Interest in continuously learning about tech industry and customer experience technologies • Exceptional communication and presentation skills
🏖️ Benefits
• Comprehensive health plans • Well-being programs • Financial protection through global and localized plans • 401k plan with 100% vested company contributions • Flexible paid time off • Generous caregiver and parental leaves • Life and disability insurance • Health benefits including medical, dental, vision, and prescription drug coverage
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