Senior Customer Success Manager

March 27

🦀 Maryland – Remote

Although this job is listed in Maryland, this company may be open to hiring remote in other states.

💵 $120k - $135k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

Apply Now

Receive Emails with Similar Jobs

Highland Electric Fleets

WebsiteLinkedInAll Job Openings

Highland Electric Fleets is a leading provider of electric fleet services in North America. The company focuses on making the transition to electric vehicles easy, reliable, and affordable for school buses and other fleets. They offer a turnkey solution that includes planning, procuring, implementing, and optimizing electric fleets. Highland Electric Fleets is the owner/operator of the largest number of electric school buses under contract in the U. S. and is known for its commercial vehicle-to-grid program. The company has secured significant grants and incentives to support its customers in electrifying their fleets.

Clean Transportation • Renewable Energy • Vehicle to Grid Technology • School Buses • Electric Vehicles

51 - 200 employees

🚗 Transport

⚡ Energy

🏛️ Government

📋 Description

• Highland Electric Fleets’ electrification-as-a-service model aims to make electric school buses and other clean heavy duty vehicles attainable for every district across the US and Canada. • We know that cleaner buses create healthier communities and it’s our mission to eliminate the barriers to better student health and cleaner air. • Creating unparalleled customer trust is core to Highland’s mission to make the switch to electric vehicles as easy as possible for our customers. • The Senior Customer Success Manager is responsible for cultivating and maintaining strong customer relationships post sale, ensuring high levels of customer satisfaction leading to high retention and loyalty.

🎯 Requirements

• Bachelor’s degree and 7+ years' of experience in a customer-facing role, such as Customer Success, Customer Support, Partnership Management, or Account Management • Proven ability to understand the priorities of senior decision-makers, translate complex data into actionable insights, and drive outcomes that align with organizational goals • Demonstrated experience managing complex customer relationships and navigating large, strategic accounts • Extreme empathy and high EQ • Bias for action, customer advocacy, and proactivity • Strong project management skills with the ability to prioritize, organize, and execute multiple initiatives concurrently • Data-driven approach to decision making and problem solving with experience analyzing key metrics to improve customer success strategies • Ability to travel to customer sites on a monthly basis • Strong written and verbal communication skills including the ability to deliver impactful presentations to senior stakeholders. • Experience and knowledge of ticketing systems, workflows, tools and processes for customer service • Confident, high energy, self-motivated and a team player • Ability and desire to work and excel in fast-paced environment • Understanding of web applications ability to learn new technologies

🏖️ Benefits

• Competitive base salary and performance-based bonus program • A supportive, highly collaborative, team-oriented environment • Opportunities to make a difference, be heard, add value, and be recognized • Growth and development with a leader in this new and exciting industry • Ability to work with bright, innovative, and forward-thinking colleagues • Health, Vision, and Dental coverage for employees & their dependents • Life insurance, public transportation assistance • Generous Paid Time Off • 401(k) program and company match