Senior Customer Success Manager

6 hours ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $90k - $140k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Nexthink

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Nexthink is a Digital Employee Experience (DEX) platform that empowers IT teams to see, diagnose, and fix digital workplace issues. It leverages AI-powered solutions for real-time alerting, intelligent diagnostics, and automated remediation, ensuring optimization of workplace applications, collaboration tools like Teams and Zoom, and overall employee engagement. Nexthink helps organizations enhance IT efficiency, manage digital transformation, and maintain cost-effective digital work environments with measurable impact and operational excellence. The platform supports over 15 million endpoints globally, providing unparalleled visibility and automation for proactive IT management and service desk efficiency.

ITSM • IT Compliance • Transformation • IT Cost optimization • IT Operations Analytics

501 - 1000 employees

Founded 2011

☁️ SaaS

🏢 Enterprise

💰 Series D on 2021-02

📋 Description

• Support growth and customer retention in North America • Guide customers along their DEX journey • Own and execute a comprehensive customer success plan • Build relationships with key leadership contacts • Identify and share overall impact and value of Nexthink • Align on account strategy for on-time renewals and expansion targets • Maintain customer health and address critical issues

🎯 Requirements

• 5+ years of experience as a Customer Success Manager in Software Industry • Ability to drive people, process, and technology aspects of a software solution • Strong business acumen and creative solution generation • Entrepreneurial mindset to work independently • Technical background or technological savvy to learn Nexthink products • Excellent written, oral, and interpersonal communication skills • Strong understanding of IT Operations, ITSM processes, or End User Compute/Client Management practices • Strong customer-facing and presentation skills • Fluent in English

🏖️ Benefits

• 100% covered company benefits including health, dental, vision • Access to life insurance, long-term disability, and accidental death/personal loss coverage • Flexible Hours and unlimited vacation • Hybrid work model with structured onboarding • Free access to professional training platforms • Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers • 401(k) plan with up to 4% company matching contributions • Bonuses for referring successful hires after three months of continuous employment