Senior Customer Success Manager

March 26

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Horizon3.ai

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The NodeZero™ platform empowers your organization to continuously find, fix, and verify your exploitable attack surface. Reduce your security risk by autonomously finding weaknesses in your network, knowing how to prioritize and fix them, and immediately verifying that your fixes work. NodeZero delivers production-safe autonomous pentests and other key assessment operations that scale across your largest internal, external, cloud, and hybrid cloud environments. No required agents, no code to write, and no consultants to hire.

cybersecurity • penetrationtesting • AI • purpleteams • infosec

51 - 200 employees

📋 Description

• Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable attack vectors before criminals exploit them. • We are seeking a dedicated and experienced Senior Customer Success Manager (CSM) to join our fast-growing team. Your role is vital in maintaining the satisfaction and success of our customers as they leverage the power of our flagship product, NodeZero. • Manage a portfolio of Enterprise and Strategic accounts to achieve long-term success and drive adoption of our cybersecurity solution. • Develop a deep understanding of the NodeZero product, becoming a trusted adviser on its features and benefits. • Develop a trusted advisor status with customers, understanding their unique cybersecurity requirements and tailoring our offerings to their needs. • Act as a customer advocate, relaying customer feedback to our internal teams to help drive the evolution of our product and services.

🎯 Requirements

• 5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environment. • In-depth knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CompTIA Security+, CISSP) is preferred. • Exceptional communication, interpersonal, and customer service skills. • Strong analytical skills with the ability to identify user trends and discern customer needs. • Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success software (e.g., Gainsight, ClientSuccess). • Ability to work independently and in a team, establishing successful customer-focused initiatives. • Excellent problem-solving skills with the ability to identify issues, resolve them quickly, and prevent them from reoccurring.

🏖️ Benefits

• Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive. • Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities. • Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking. • Remote Work: We are a 100% remote company. Enjoy the convenience and work-life balance that comes with remote work. • Competitive Compensation: We offer competitive salary and benefits which includes health, vision & dental care for you and your family, a flexible vacation policy, and generous parental leave.