Senior Client Success Manager

6 days ago

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Intelliguard®

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Intelliguard® is a company that specializes in enhancing medication safety for patients and healthcare providers through advanced technology and data intelligence. Their solutions involve a comprehensive platform including RFID-powered stations and cabinets for efficient medication management. Intelliguard's Mira Ecosystem offers seamless integration and unprecedented visibility across various touchpoints, helping to optimize hospital pharmacy operations and ensure timely medication access for anesthesia providers. Their offerings also support inventory tracking and management for hospitals, manufacturers, and distributors, focusing on medication safety throughout the healthcare supply chain.

Medication Error Prevention Systems • Patient Safety • Critical Dose Medication Dispensing Systems For Hospitals • RFID Healthcare Technology • California Pedigree Compliant

51 - 200 employees

⚕️ Healthcare Insurance

🔐 Security

📋 Description

• The Sr. Client Success Manager (CSM) will focus on establishing long-term, trusted relationships with Intelliguard clients. • Responsible for ensuring the adoption, satisfaction, and ongoing success of Intelliguard solutions. • Identify opportunities for upselling and cross selling. • Play a key part in driving revenue growth, retention, and client advocacy. • Develop and execute customer success strategies. • Work proactively with cross-functional teams to drive account health, enhance engagement, and advocate for clients at the executive level.

🎯 Requirements

• 10+ years of experience in client management, customer success, project management, sales or a related field, with a proven track record of leading client-facing teams in a high-growth environment. • Experience in pharmacy medication management, healthcare technology industry or with similar business models is a plus. • Strong people management skills with the ability to inspire and motivate a cross-functional team. • Experience managing complex customer relationships with high-value accounts. • Proficiency in CRM tools and customer success platforms (Salesforce, Gainsight, HubSpot, etc.). • Strong analytical skills, with the ability to interpret customer data and make data-driven recommendations.

🏖️ Benefits

• Generous Paid Time Off (Vacation, Sick, 10 Holidays, Floating Holiday Time) • Medical, Dental, Vision Plans • 401K with Employer Match • Life/AD&D and Long-Term Disability (LTD) • Flexible Spending Account (FSA) • Voluntary Life/AD&D Optional Plans • Pet Plan