Senior Customer Success Manager - Digital Media

6 days ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $135.2k - $234.1k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Adobe

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Adobe is a global leader in digital media and digital marketing solutions. Known for its innovative software products, including Adobe Photoshop, Acrobat, and the Creative Cloud suite, Adobe empowers individuals and businesses to craft stunning visual and web content. The company focuses on creativity, design, and digital experiences, offering tools that support everything from image and video editing to document management and digital marketing analytics. Adobe's solutions are widely used in various industries, aiming to revolutionize how people and brands convey their stories across multiple platforms. With a strong emphasis on customer experience and cutting-edge technology, Adobe fosters a culture of creativity, inclusion, and continuous learning.

Software • Creative Cloud • Digital Marketing • Web Experience Management • Digital Media

10,000+ employees

Founded 1982

🏢 Enterprise

☁️ SaaS

📱 Media

💰 Venture Round on 1984-09

📋 Description

• Primary contact post-sale, defining success plans and ensuring communication. • Collaborate with senior-level account members for customer strategy implementation. • Find opportunities for Adobe solutions to streamline workflows. • Develop targeted adoption strategies to drive user engagement. • Deliver outstanding customer experience through proactive communication. • Foster innovation by sharing resources and new ways to use Adobe solutions. • Identify customer risk and collaborate on risk mitigation plans. • Serve as the voice of the customer internally at Adobe.

🎯 Requirements

• Bachelor’s Degree and/or relevant work experience. • 10+ years of related customer-facing experience in technology success or services. • Design/creative industry experience a plus. • Ability to handle a portfolio of large, complex, and strategic customer accounts. • Deep understanding of enterprise visual communicators' challenges and opportunities. • Proficiency in synthesizing complex business requirements into effective solutions. • Outstanding interpersonal, presentation, and communication skills. • Strong relationship-building abilities. • Existing knowledge of software in digital marketing or digital media space. • Expert at program management within large organizations. • Validated experience with account planning & customer success plans. • Effective at leading executive discussions and workshops. • Flexibility to travel (approx. 20%).

🏖️ Benefits

• Equal Employment Opportunity employer. • Accommodations for disabilities available. • Employee growth supported through feedback and Check-In approach. • Access to exceptional work environment and benefits.