AnalyticOwl Support Representative

April 8, 2023

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AnalyticOwl

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Broadcast Attribution • Broadcast Analytics • Ad Reporting • Optimization • Web Traffic

11 - 50

Description

• Support Representatives to join our growing TV and Radio Advertising Analytics support team • Handle inbound or outbound calls and emails and should seek to create a positive experience for each customer • Listen to clients to understand the reason for their call/outreach, address all questions/complaints, and provide timely, accurate and efficient responses • Provide educational outreach on our new products via outbound emails, calls and webinars, as well as answering inbound inquiries and setting appointments for our Product Advocates • Polite, professional Support Representatives with good communication and writing skills with good grammar • Training is provided by the company • $40,000 / yr and excellent benefits

Requirements

• High School Diploma or equivalent. More education or experience may be preferred • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. To be a personable and confident communicator • Understanding of company products, services, and policies • Proficiency with computers, especially with CRM (Customer Relationship Management) software, and strong typing skills • Ability to ask prying questions and diffuse tense situations • Strong time management and decision-making skills • Self-motivated career-driven individual willing to work diligently to advance • Adaptability to varied tasks and accountability for the completion of a specific task in a timely manner

Benefits

• Paid time off, medical, dental, vision, 401(k)