Level 2 Support Engineer

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Angeion Group

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Description

• Angeion Group is seeking a skilled and motivated Level 2 Support Engineer to join our IT team. • Responsible for providing advanced technical support to user base, resolving complex issues. • Ensuring the smooth operation of IT systems. • Requires strong problem-solving skills and excellent communication abilities.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience. • Minimum of 3 years in a technical support role, with at least 1 year in a Level 2 support position. • Strong knowledge of Windows operating systems. • Familiarity with AWS Cloud Infrastructure, DNS, DHCP, Firewall configuration, Data Protection, and Backup procedures, and Information Security best practices. • Experience with networking troubleshooting and configuration. • Excellent problem-solving and analytical skills. • Strong communication and interpersonal skills. • Ability to work independently and as part of a team.

Benefits

• 15 Days PTO • 3 Floating Holidays • EAP • Medical • Dental • 401(k) • Spending Accounts