Principal UX Researcher

March 26

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $145k - $185k / year

⏰ Full Time

🔴 Lead

🔬 UX Researcher

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Angi

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Introducing Angi, your home for everything home. We are more than just a list. We partner with you on your homeownership journey – helping you do everything from fixing a leaky faucet to taking on a full kitchen renovation. With over 230,000 pros in our network, Angi makes it easy to research pros, find and hire pros and buy home services to ensure a job well done.

consumer advocacy • consumer protection • ratings • reviews • home improvement

1001 - 5000 employees

📋 Description

• At Angi®, we’ve had one simple mission for 30 years: get jobs done well. • Angi at a glance: A new homeowner turns to Angi every second; Our network has 150,000+ skilled pros in 50+ service categories; 150,000,000+ projects brought to Angi (and counting). • UX Research at Angi is part of a multi-disciplinary team of UX designers, researchers, and content creators. • As a Principal UX Researcher at Angi, you will be a driving force behind our mission to create exceptional user experiences for homeowners and pros. • You'll play a pivotal role in shaping our product by identifying key observations, uncovering user insights, and championing user-centric decision-making across the organization. • By leveraging your extensive research experience and strategic mindset, you'll tackle complex research challenges to move forward organizational level goals and identify opportunities where we can learn more about user behavior so that we can improve the Angi experience for both homeowners and pros. • You'll collaborate closely with cross-functional teams, driving alignment through insights and defining out how to integrate research insights into the product development lifecycle.

🎯 Requirements

• 10+ years of experience in UX Research, with a proven track record of leading impactful research initiatives in a fast-paced environment. • Passion for all size research projects from rapid micro-scale usability optimization research to long term projects that help inform the strategic thinking. • Mastery of a wide range of qualitative and quantitative research methods, with the ability to select and apply the most appropriate techniques for each research question - including using session replay, eye tracking, and emotional analysis tools. • Deep understanding of the home improvement industry, marketplace dynamics, and/or service industry operations is a strong plus. • Experience with data analysis tools (e.g., SQL, Python), research platforms (e.g., Sprig, Maze, UserInterviews) to leverage data effectively, and UX Metrics (eg. NPS, CSAT, SuprQ, UXLite). • Ability to align research with business goals and strategy, demonstrating a clear understanding of the commercial impact of UX research. • Proven ability to influence senior stakeholders and drive organizational change through research. • Excellent written and verbal communication skills, with the ability to present complex research findings clearly and compellingly to diverse audiences. • Ability to identify emerging trends in UX Research and drive innovation within the research practice at Angi.

🏖️ Benefits

• The salary band for this position ranges from $145,000 - $185,000,000 commensurate with experience and performance. • This position will be eligible for a competitive year end performance bonus & equity package. • Full medical, dental, vision package to fit your needs. • Flexible vacation policy; work hard and take time when you need it. • Pet discount plans & retirement plan with company match (401K). • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world.