Bilingual Customer Success Manager - FR/EN
July 25
Description
• Be accountable for a dedicated seller portfolio • Upsell Anka’s different solution: Anka Shipping, Anka Pay and Anka Marketplace • Reply within the required response time and qualitatively to the sellers on our CRM (at least 40 tickets per day) • Hold Bi-weekly webinars
Requirements
• +3 years proven experience as a Customer Success Manager • Work already with a CRM (Intercom, salesforce etc) • Mandatory: Excellent communication skills (written and spoken in EN and FR) • Mandatory: Fluent with Excel, PowerPoint, Word • Data oriented • Problem solving • Empathic and a good listener • Teamwork and collaboration
Benefits
• A competitive salary alongside with a Ivorian Long-Term contract or consultancy contract • A health expenses coverage for you and your family • Significant Employee Stock option plan • 30 days paid holidays per year
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