AnswerFirst Communications, Inc.
AnswerFirst Communications, Inc. is a 24/7 phone answering service and inbound call center that assists thousands of clients globally. The company fosters a workplace culture that encourages innovation, teamwork, and individual growth, providing numerous career advancement opportunities in customer service. Recognized as one of Tampa Bay’s Top 100 Workplaces, AnswerFirst prides itself on its exceptional customer service and supportive employee environment, aiming to connect people with answers and enhance their experiences.
Customer Service Solutions • Answering Service • Inbound Contact Center • Technical Support • Inbound Email Processing
Customer Service Professional
November 15, 2024
🐻 Alaska – Remote
🦬 Montana – Remote
+6 more states
💵 $17 - $20 / hour
⏱ Part Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
AnswerFirst Communications, Inc.
AnswerFirst Communications, Inc. is a 24/7 phone answering service and inbound call center that assists thousands of clients globally. The company fosters a workplace culture that encourages innovation, teamwork, and individual growth, providing numerous career advancement opportunities in customer service. Recognized as one of Tampa Bay’s Top 100 Workplaces, AnswerFirst prides itself on its exceptional customer service and supportive employee environment, aiming to connect people with answers and enhance their experiences.
Customer Service Solutions • Answering Service • Inbound Contact Center • Technical Support • Inbound Email Processing
📋 Description
• AnswerFirst is hiring for fully remote customer service professional position • Responsibilities include taking messages, order taking, opening trouble tickets, scheduling appointments • Candidates must own approved equipment and have a high-speed internet • Full list of equipment requirements provided after applying
🎯 Requirements
• Must have a positive attitude • Organizational skills required • Patience necessary • Ability to perform well under pressure • Must be self-motivated • Confident and able to work without supervision • Typing required (minimum 40 WPM) • Outstanding verbal and written communication skills • Must multitask (talk, type, and follow scripting verbatim) • Must be technically savvy with computers and virtual environments • Comfortable handling difficult situations professionally • Approved equipment required (computer, headset, webcam, etc.) • High-speed internet with direct connection required • Private, enclosed workspace needed • Background check required
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