Customer Success Representative

3 days ago

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Anteriad

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We PowerB2B

Digital Display • List Management • Customer Acquisition & Retention • Interactive Services • Circulation Management

201 - 500

Description

• Setup, manage, and optimize the suite of Anteriad’s business-to-business marketing and data services for your customers. • Act as the focal point for all external customer communications and internal requests inquiries related to your customers. • Always be presentable and camera ready during the workday. • Lead and participate in all types of customer calls including but not limited to kickoff calls, check-ins, campaign summaries, QBRs, and problem-solving calls. • Be the final layer of quality control between deliverables & customer systems by demonstrating the ability to audit and investigate across any level of detail - from a single data entry to cohort level analysis. • Continuously monitor existing & upcoming activity, identifying potential challenges and taking steps to correct potential issues and set up future campaigns proactively. • Maintain understanding of customer status in relation to upward or downward trends and understand why those trends are occurring.

Requirements

• Independence: Must have the ability to work on his/her own virtually without constant direction or supervision. • Self-Starter: Must be self-motivated and possess a strong work ethic to continually strive to put forth extra effort. • Continuously Improving: Not satisfied with operating at the status quo, will constantly seek ways to improve their internal and external contributions to the team. • Communication Skills: Must have strong oral and written communication abilities and be able to articulate in a courteous manner. • Adaptability: Must be able to learn quickly and adapt to changing landscapes. • Presentable: Must be comfortable presenting to small and large groups and be able to do so confidently & without appearing nervous or unsure. • Personable: Must be able to connect with customers and colleagues and leave positive impressions of themselves and Anteriad in virtual or in person environment. • Detail Oriented / Organized: Must be able to manage constant inbound and outbound communication via email, chat, and video calls and not let any information slip. Must be able to dig deeply into documents & datasets to understand their meaning and not make errors. • Must have strong problem analysis and problem-solving competencies. • Must be able to interact well with all team members. • Ability to learn and operate SaaS platforms such as Salesforce, Qlik, Anteriad Marketing Cloud.

Benefits

• Comprehensive medical (choice of 3 plans), dental and vision coverage • Company paid short-term disability, long term disability and life insurance • Optional supplemental life, accident and critical illness insurance plans • 401K with company match • Flexible PTO and generous paid holiday schedule • Fully paid primary caregiver leave (12 weeks) & parental bonding leave (2 weeks)