Law School Client Success Manager

September 14

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BARBRI Legal Ed

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Educational Content • Academic Programs • Revenue Stream Development • Academic Curricula • Academic Partnerships

11 - 50

Description

• Drive customer outcomes, product adoption, and customer experience through partner management. • Lead the implementation process and lifecycle for each partner. • Collaborate cross-departmentally to ensure partner success. • Define and optimize customer lifecycle to improve engagement strategies. • Develop relationships with decision-makers to explore upselling opportunities. • Work with subject experts to sustain revenue opportunities. • Manage multiple accounts effectively for positive outcomes.

Requirements

• Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving. • Experience supporting teaching and learning online resources to university support staff. • Demonstrated progressive experience leading customer success, account management, or sales activities. • Professional services experience is a plus. • Able to be flexible and agile in responding to evolving business priorities. • Proficiency in visualizing and negotiating solution configurations. • Holds strong operational skills that drive organizational efficiencies and customer satisfaction. • Cross-functional collaboration ability is essential. • Possesses fundamental knowledge of financial reporting and data analytics. • Prioritizes and plans work activities efficiently. • Demonstrates accuracy and thoroughness in monitoring own work quality. • Adaptable to changes in work environment and manages competing demands. • Dependable and consistently present; follows instructions and solicits feedback. • Excellent oral and written communication skills, including reading and interpreting written information. • Cross Cultural Competence is required. • Computer Skills necessary for job successfully, including knowledge of Word Processing and Spreadsheets. • Experience operating a CRM system is preferred.

Benefits

• Health, dental, vision, and life insurance plans to keep you and your loved ones covered. • Generous paid time off, including vacation, sick leave, volunteer and other "personal" days. • On-site fitness facility, discounts on gym memberships, and wellness initiatives. • Access extensive library of educational resources, courses, and workshops. • Enjoy flexible work hours and remote work options. • Career growth and advancement through mentorship programs and ongoing feedback/coaching sessions. • Employee assistance program for confidential counseling and support services. • And More!