Client Success Manager

September 13

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Animation Tool • Design Templates • ecommerce • product pages • marketing tool

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Description

• Be the main relationship holder for day-to-day management of our clients and their storefronts • Build long-term relationships with your clients as their primary point of contact • Source and onboard new clients, manage the entire onboarding process • Working collaboratively with Creative Services, Retail Sales, Marketing and Supply Ops teams • Forecast and track key account metrics (GMV, unit sales, etc.) • Deliver weekly, monthly, and quarterly book of business status, GMV goals, and results • Maintain superior service levels, operational excellence, and strategic insight.

Requirements

• 5 years+ in a customer success role or related experience • Experience in eCommerce is preferable (understanding of acquisition, conversion, retention) • Strong project management skills • Experience with a CRM system is required, Hubspot is preferable • Strong business acumen and experience providing strategic advice to customers • Exceptional ability to develop and maintain relationships with a wide range of personalities • Confidence, with accurate and clear communication skills • Detail-oriented and analytical (ability to understand data/reporting) • A clear passion for working in a customer-facing role within the Creator Economy.

Benefits

• Competitive salary • Company Stock/Option Plan • Flexible daily working hours, we value work-life balance • Competitive HealthPlan and Company Benefits and Perks.