Implementation Consultant
2 days ago
Description
• Work with customers to deliver technology and consulting solutions. • Serve as an expert in Anthology Student Success products. • Coordinate customer, partner, and cross-platform resources for implementation engagements. • Engage with resources to deliver functional and technical requirements. • Perform business analyst tasks and create quality documentation. • Work with teams to improve processes/methodologies for customer satisfaction.
Requirements
• Associate’s degree or equivalent combination of education and experience. • 2-5 years of experience in project management or consulting. • Solid knowledge of the software development lifecycle and associated processes. • Proven ability to learn new technologies as needed. • An understanding of the fundamentals of project management. • Excellent analytical and interpersonal skills. • Excellent oral and written communication skills. • Strong client relationship skills. • Ability to operate in a fast-paced environment, assimilating large amounts of information quickly, and developing strategies with a minimal amount of oversight. • Ability to manage several projects and customers simultaneously. • Call center operations and telephony experience. • Skilled at fact and information gathering, complex analyses and summarization. • Basic coding and sequel query knowledge. • Fluency in written and spoken English at CEF B2 level or above. • 1-3 years of experience in the management of systems integrations is preferred.
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