Senior Application Consultant - D365 CRM

October 20

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Description

• Leveraging expertise in Anthology’s Reach and Raise products and customer service skills • Delivering and coordinating Anthology Reach/Raise Application Administration services based on Microsoft D365 CRM • Understanding customer needs, providing solutions, and leading customer engagements • Serving as the primary customer contact relative to service delivery needs and Management • Understanding customer business objectives and managing service delivery expectations • Facilitating and coordinating customer and internal stakeholder communication • Serves as Application Administrator and Subject Matter Expert for Anthology Reach and Raise products • Configuring, integrating, and developing Anthology Reach and Raise business solutions • Assisting business owners in translating concepts and requests to written requirements • Providing problem resolution for end users • Recommending system configurations and proposing business solutions where appropriate • Developing, coordinating, and implementing plans to test processes during system/process development including quality assurance testing • Evaluating upcoming Microsoft Dynamics 365 CRM and Anthology Reach/Raise releases and recommending the use of new features • Communicating the status of releases, major projects, and ongoing Anthology activities to relevant stakeholders • Performing ad-hoc system training as needed • Driving escalated Product support tickets to resolution by coordinating with appropriate internal teams • Participating in training and development opportunities • Documenting customer interactions, solutions provided, and relevant information • Contributing to process improvement initiatives to enhance efficiency and effectiveness • Creating and updating Salesforce cases for activity management • Following existing initiative plans or templates

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business Administration, Finance or other related field • 5-8 years of experience working with Microsoft Dynamics • Experience with MS SQL Server scripting or building SSIS packages • Power Platform experience (PowerApps, Power BI, Power Automate) • Strong communication and interpersonal skills • Executive/Senior Management communication experience • Demonstrating strong analytical and logical thinking skills • Ability to work independently and with cross-functional global teams • Ability to thrive in a fast-paced environment and have a positive attitude • Ability to manage and prioritize multiple tasks • Ability to learn and adapt quickly to working with new technologies • Excellent troubleshooting and problem-solving skills • Excellent written and oral communication skills • Proven effective listening skills • Ability to influence, negotiate, and build consensus • Fluency in written and spoken English Preferred skills/qualifications: • Technical support or system administration experience • Business analysis skills and industry knowledge to design Dynamics 365 Customer Engagement or Sales and Power Platform based solutions or other CRM software to solve complex business problems • Experience working with Microsoft Dynamics 365 (CRM) and Power Platform or other CRM software • Experience with MS SSRS and Power BI • Microsoft Power Platform + Dynamics 365 Core certification • Higher Education industry experience • Knowledge of MS Dynamics HigherEd Accelerator • Experience with HTML and JavaScript