Client Support Engineer

2 days ago

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Anthology Inc

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Educational Technology Solutions • Blackboard® (LMS • Anthology® Student (SIS/ERP) • Anthology® Reach (CRM)

1001 - 5000

💰 Venture Round on 2023-01

Description

• Remote support role for Anthology's LMS, Blackboard • Provide multi-level troubleshooting and technical support • Collaborate with Product Development and Implementation teams • Draft, review, and issue product bugs/fixes • Manage technical contributions of other engineers

Requirements

• Familiarity with programming in an object-oriented language, preferably Java • Light experience with multiple computer operating systems like UNIX/Linux and Windows • Light experience configuring multi-node environments that run enterprise-level applications • Ability to configure and maintain a load balanced environment • Understanding of overall application server maintenance including operating system installs and upgrades • Familiarity with data structures and analysis and design of algorithms • Working knowledge of software engineering principles, database design, and web application development (preferably in Java/JEE) • Excellent analytical and problem-solving skills • Solid oral and written communication skills and ability to work well in a team environment • Fluency in written and spoken English at CEF B2 level or above • Knowledge of data networking including routers, configuration, and operation • UNIX and Windows NT administration skills • Basic knowledge of web technologies like HTML, CSS, JavaScript, and HTTP • Knowledge of Struts, Tomcat, and Weblogic