Customer Service Advisor

March 20

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🐎 Kentucky – Remote

Although this job is listed in Kentucky, this company may be open to hiring remote in other states.

+13 more states

🏈 Alabama – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $12 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Anthology Inc

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Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Millions of students around the world are supported throughout their education journey via Anthology’s ecosystem of flagship SaaS solutions and supporting services, including the award-winning Blackboard® (LMS), Anthology® Student (SIS/ERP), and Anthology® Reach (CRM). Through the Power of Together, we are uniquely inspiring educators and institutions with innovation that is meaningful, simple and intelligent to help customers redefine what’s possible and create life-changing opportunities for people everywhere. www.anthology.com.

Educational Technology Solutions • Blackboard® (LMS • Anthology® Student (SIS/ERP) • Anthology® Reach (CRM)

1001 - 5000 employees

💰 Venture Round on 2023-01

📋 Description

• Answer ing customer inquiries via phone, chat, and other electronic methods • Respond ing to customer requests for product information and assistance • Assist ing customers with complaints and billing inquiries • Resolv ing customer service issues in a timely and professional manner • Utiliz ing computer technology to handle a high volume of calls • Work ing closely with team leads, supervisors and contact center managers to ensure customer satisfaction • Adher ing to call script and call center policies • Compil ing reports • Managing customer interactions using provided Amazon Web Services (AWS) tools

🎯 Requirements

• High School diploma or equivalent combination of education and experience • Must be at least 18 years old • A stable history of employment • Willing to accept a temporary assignment • Must be able to work full time, 40 hours a week • Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift • Experience using internet-based browsers such as Chrome, Firefox, Safari • Ability to accurately type at least 25 wpm • Excellent oral and written communication skills • Proficiency in MS Office computer applications, including Word and Excel • Full professional proficiency in written and spoken English (equivalent to CEF C1 level or above) • Must reside within an approved state* • Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL) Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point to point internet service) 40 Mbps Download 20 Mbps Upload 100ms Ping or less Jitter: 40 MS or less Wi-Fi Connection is permitted • The employee will be responsible for maintaining the required service and stability. • A wired connection from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges