Senior Application Consultant - D365 CRM

October 20

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Anthology Inc

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Educational Technology Solutions • Blackboard® (LMS • Anthology® Student (SIS/ERP) • Anthology® Reach (CRM)

1001 - 5000

💰 Venture Round on 2023-01

Description

• As an Application Consultant, leverage expertise in Anthology’s Reach and Raise products. • Provide valuable consulting services to customers and manage service delivery expectations. • Serve as the Application Administrator and Subject Matter Expert. • Assist business owners with requirements and problem resolution for end users. • Develop and implement plans for system/process development and quality assurance testing. • Evaluate Microsoft Dynamics 365 CRM and recommend new features. • Drive escalated support tickets to resolution by coordinating with internal teams. • Document customer interactions and support project documentation.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business Administration, Finance or other related field • 5-8 years of experience working with Microsoft Dynamics • Experience with MS SQL Server scripting or building SSIS packages • Power Platform experience (PowerApps, Power BI, Power Automate) • Strong communication and interpersonal skills • Executive/Senior Management communication experience • Demonstrating strong analytical and logical thinking skills • Ability to work independently and with cross-functional global teams • Ability to thrive in a fast-paced environment and have a positive attitude • Ability to manage and prioritize multiple tasks • Ability to learn and adapt quickly to working with new technologies • Excellent troubleshooting and problem-solving skills • Excellent written and oral communication skills • Proven effective listening skills • Ability to influence, negotiate, and build consensus • Fluency in written and spoken English • Technical support or system administration experience (preferred) • Business analysis skills and industry knowledge to design Dynamics 365 Customer Engagement or Sales and Power Platform based solutions or other CRM software to solve complex business problems (preferred) • Experience with MS SSRS and Power BI (preferred) • Microsoft Power Platform + Dynamics 365 Core certification (preferred) • Higher Education industry experience (preferred) • Knowledge of MS Dynamics HigherEd Accelerator (preferred) • Experience with HTML and JavaScript (preferred)