Customer Enablement Manager

March 19

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AnyRoad

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AnyRoad is a leading experiential marketing platform that helps brands optimize and scale events through data-driven insights. It provides a comprehensive suite of tools for event management, guest experience, and analytics, allowing companies to streamline the planning and execution of live experiences. With features such as booking, ticketing, consumer data capture, and event registration, AnyRoad serves as a unified solution for managing various types of events and experiences. The platform also specializes in delivering impactful consumer insights to enhance brand activations, in-store retail events, virtual events, tours, and tastings. Brands across industries, including consumer packaged goods, alcohol, and retail, leverage AnyRoad to improve their experiential marketing strategies and realize a greater return on investment.

marketing • cx • analytics • experiential

51 - 200 employees

🤝 B2B

💰 $47M Series B on 2022-02

📋 Description

• AnyRoad is the leader in experiential marketing software. • Founded on the belief that real-life, in-person experiences offer brands invaluable opportunities to build long-lasting relationships with consumers. • Offers the only unified platform that connects back-end processes with first-party data capture, consumer feedback, and analytics. • In Customer Enablement, you’ll take your technical support expertise to the next level—building long-term relationships and proactively guiding customers. • You will work closely with various teams to drive adoption, retention, and expansion. • This role involves identifying ways for customers to better use the product and ensuring their long-term success.

🎯 Requirements

• 2+ years of experience in a technical customer-facing role, preferably in software implementation or support. • Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience. • A proactive, customer-first mindset and problem-solving skills. • Strong ability to explain complex concepts in an easy-to-understand way. • Experience with customer support platforms (e.g., Salesforce, Zendesk, Intercom, Gainsight). • Strong technical aptitude – ability to guide customers through the setup of APIs, webhooks, and native integrations. • Proficiency with tools like Postman or Bruno for API testing and solid understanding of REST APIs and webhooks. • Ability to work independently and manage multiple customer engagements simultaneously. • Excellent communication and presentation skills, with a passion for educating and empowering customers. • Familiarity with SaaS business models and customer lifecycle management.

🏖️ Benefits

• Hybrid & remote work environments. • Diversity and inclusion are integral to our company's values and growth. • Equal opportunity employer committed to an inclusive and diverse workplace.