Helpdesk Specialist
November 20
Description
• Help Desk Specialist is responsible for replying to tickets in specific projects in English or any language listed at the bottom of this job description. • Those data collection projects are project in which we collect data (e.g. videos, audios, images, text…) from participants all around the world. • Your task is to help the participants once they ask questions about the project per ticket (similar to an email). • It requires to use several tools such as Excel, Salesforce and other internal tools, to find the right information for that specific participant and query. • Help Desk Specialist works collaboratively with Associate Data Collection Specialists, Data Collection Specialists, Project Managers and other Specialists to meet project and client requirements. • This role is a permanent role, 100% remote home-office based.
Requirements
• Customer service experience (help desk / call center / sales) • Experience with stakeholder management in a project-based environment would be ideal • Demonstrated time management and organizational skills with an excellent attention to details • BS or BA degree from an accredited university or equivalent work experience preferred
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