Product Marketing Enablement - Content Manager

December 6, 2024

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Appen

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Appen is a company that specializes in the provision of high-quality, scalable datasets that power AI models and applications. With over 25 years of experience, Appen offers an end-to-end platform for AI training data, data annotation, and data collection, supporting enterprises in the development and deployment of AI applications. Their services optimize deep learning with human-AI collaboration and are crucial for building trustworthy generative AI models. Appen provides customized solutions that meet the diverse needs of enterprises worldwide, enhancing AI innovation across various industries.

Search • Annotation • Evaluation • Personalization • Transcription

501 - 1000 employees

Founded 1996

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

📋 Description

• Develop, curate, and maintain a library of high-quality content, including functional documentation, technical guides, FAQs, and process documents. • Collaborate with cross-functional teams to ensure accurate and timely documentation of features and releases. • Manage and continuously update content repositories, ensuring accessibility and version control. • Partner with internal teams to understand training needs and deliver customized enablement sessions for crowd and delivery teams. • Conduct live and recorded seminars or webinars to ensure alignment on product updates, best practices, and key processes. • Serve as the primary point of contact for disseminating product knowledge across internal teams. • Own the creation and delivery of release notes, ensuring they are clear, actionable, and targeted to the appropriate audience. • Develop associated functional documents for new features, updates, and changes, ensuring users have the tools to effectively implement updates. • Organize and lead training sessions on new features, processes, or best practices. • Provide hands-on workshops to help teams understand the implications of product changes on their day-to-day workflows. • Oversee the creation, maintenance, and publication of technical documentation for internal and external stakeholders.

🎯 Requirements

• 3+ years in product marketing, technical writing, or enablement roles, preferably in a technology or SaaS environment. • Exceptional writing and communication skills with the ability to convey technical concepts clearly. • Strong organizational and project management skills, capable of managing multiple projects simultaneously. • Proficiency with content management tools and platforms (e.g., Confluence, SharePoint, or similar). • Familiarity with software release cycles and technical documentation standards. • Strong presentation skills and comfort delivering training to diverse audiences.

🏖️ Benefits

• Equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.