Retention Manager
September 18
Description
• Apposta Ltd is a leading online clothing brand seeking a Retention Manager. • Enhance customer loyalty and drive repeat purchases through effective strategies. • Analyze customer data to identify trends and opportunities for improvement. • Create personalized communication campaigns to engage and retain customers. • Collaborate with teams to optimize customer experience and satisfaction. • Monitor and report on key performance indicators related to customer retention. • Identify and implement innovative retention initiatives to drive revenue growth.
Requirements
• Experience in developing and implementing content strategies for consumer brands gained in an agency or company. • Strong understanding of customer retention strategies and best practices. • Strong oral and written communication skills. • Excellent and structured writing skills with impeccable grammar. • Openness to generating new and creative content ideas. • Analytical mindset for interpreting data and drawing insights. • Proficiency in working with Mailchimp. • In-depth understanding of communication platforms, including Facebook and Instagram. • Ability to collaborate effectively with an international team. • Minimum of 3 years of relevant experience. • Capability to work both independently and in a collaborative environment.
Benefits
• Flexible work options: London office or remote. • Regular in-person meetings in Italy or other European countries, every 2-3 months. • Competitive salary.
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