AppXite
AppXite is a cloud platform designed to meet the business needs of sellers, distributors, and vendors. It offers a comprehensive suite of services including catalog management, headless commerce, configure-price-quote, subscription billing, and sales analytics. With an emphasis on enabling technology-as-a-service business operations, AppXite facilitates multi-vendor and multi-cloud offerings through automated billing, provisioning, and partner channel management. The platform supports integration with major vendors like Microsoft, AWS, Google, and IBM, allowing businesses to streamline their cloud services and manage subscriptions through a single interface.
Cloud Computing • Subscription Business • Reseller Channel Acceleration • Billing Automation • Cloud Marketplace
Application Support Specialist
March 29
AppXite
AppXite is a cloud platform designed to meet the business needs of sellers, distributors, and vendors. It offers a comprehensive suite of services including catalog management, headless commerce, configure-price-quote, subscription billing, and sales analytics. With an emphasis on enabling technology-as-a-service business operations, AppXite facilitates multi-vendor and multi-cloud offerings through automated billing, provisioning, and partner channel management. The platform supports integration with major vendors like Microsoft, AWS, Google, and IBM, allowing businesses to streamline their cloud services and manage subscriptions through a single interface.
Cloud Computing • Subscription Business • Reseller Channel Acceleration • Billing Automation • Cloud Marketplace
📋 Description
• Technical support and troubleshooting. • Operational support tasks in the Application Support team. • Scope a customer issue by collecting relevant facts. • Investigate the problem by doing research and involving other teams as needed. • Consult and collaborate with peers around the world. • Advise customers on how to gain additional value from Microsoft products. • Document technical work and research for colleague support. • Proactive approach to customer happiness. • Manage customer expectations and follow up on tasks.
🎯 Requirements
• Previous Support experience in IT • Strong SQL skills: ability to connect the database, ability to execute and create SQL queries. • Hands-on experience working with APIs. • Fluent English (verbal and written). • Proficiency with Google Cloud and Google Workspace licensing models is a plus. • Experience with Microsoft Cloud technologies (Azure) is a plus. • Experience with troubleshooting SaaS applications is a plus. • Experience with licensing and invoices is a plus. • Experience with MS partner center or similar administrator portals is a plus. • Ability to identify, update and create Help Center articles. • Ability to work as part of a team. • Ability to make quick decisions, align priorities and execute tasks. • Stay calm under pressure. • Ability to communicate well and precisely.
🏖️ Benefits
• B2B contract • 4 weeks per year of paid vacation and paid public holidays. • Professional training and certifications (Microsoft). • Employee referral program. • Work with skilled colleagues in an international environment. • Opportunity for challenge, growth, and development.
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