Support Engineer (with some DevOps responsibilities)

July 21

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Managed software engineering and R&D teams building top cybersecurity, virtualization and cloud technologies

Kernel and Driver Development • Virtualization and Cloud Computing • Software Reverse Engineering and Research • Digital and Enterprise Security • File System Management

201 - 500

Description

• Act as a point of contact for Tier 1 engineers in providing guidance and supervision • Advanced troubleshooting of issues related to Linux, Kubernetes, AWS, file systems, and virtualization • Developing technical runbooks for common issues/tasks • Manage and oversee a hybrid data center and cloud infrastructure designed for high availability • Ensuring proper monitoring, logging, capacity planning, and reporting for systems and services • Automating system setups and regular maintenance and management tasks using tools like Ansible and Terraform • Maintaining system configurations to uphold their integrity as per defined standards • Participate in Daily Scrum, Sprint Review, and Sprint Retrospective sessions • Handle the team’s ticket queue by prioritizing and promptly addressing a wide array of requests and trouble tickets in a 24/5 environment • Apply effective project management practices for requirement definition, implementation, and documentation • Assist in transitioning from Windows to Linux infrastructure • Create and update comprehensive documentation • Contribute to infrastructure-related projects

Requirements

• At least 3 years of experience in Linux administration within an enterprise environment (preferably RHEL/CentOS based), with a focus on monitoring and troubleshooting Windows Active Directory services administration • Understanding of main principles of fault-tolerant network solutions • Python/Bash/Powershell scripting • English level – upper-intermediate+ • Nice to have: Kubernetes knowledge • Ansible knowledge

Benefits

• Onboarding: Made for quick and effective adaptation to the company; • Remote work or hybrid work according to your needs; • Full-time working day; • 20 working days of paid annual leave; • Paid sick leaves; • We provide the necessary equipment - a laptop, monitor, additional accessories; • Attractive salary adapted to your experience; • Career advancement and professional growth; • Equal opportunity policies/ fair working practices; • Personalized learning approach (mentoring, internal courses, knowledge sharing); • Opportunity to develop your competencies - an experienced team, regular 1: 1 with a manager as well as development plan tailored to your needs; • High-profile customers; • Conversations with a native speaker in English; • Free corporate English lessons.